I emailed again and received a new serial number and, you guessed it, had to delete all MS Office programs before reinstalling. New serial number turns out to be MS Office 16. I emailed with screenshots and received a new serial number with the instructions to remove all MS Office programs before loading. Would not activate! Had to jump through many hoops and Microsoft activation process continuously would not accept. Ordered Microsoft Office 19 plus pro from and promptly received a serial number which allowed me to download and install Office 19. Great Prices though, but you might have to work for it. I know that I said I would update to a 5 star, but I feel that the 'Customer Service' I received was cause for a 2.5 to 3 star at best. My guess is that this would have made it a much easier process. My recommendation though is to be prepared to download and activate your purchases AS SOON as you receive the codes. It is frustrating, but for the price, I would purchase again. After dozens of emails and then 78 hours of waiting on the chat, I finally got all the problems fixed. I have updated my review to a 3 instead of the 1 that I originally gave. If they would get back to me and correct this issue, I would update it to a 5 star review. If it wasn't for this, this company would be awesome. But they still have never responded to any of my emails. I have been emailing their customer support daily and I would love it if I could actually talk to someone. The 4th Key from the very beginning stated that this key had been used the maximum number of allotted times when I tried to activate my Microsoft Office 2019 Pro. One of them, I am going to assume was an iD10T Error on my part, but I was able to resolve it on my own.

However, I purchased 4 different keys from this company to upgrade my computer. This WOULD have been a solid 5 Star Review.

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